FAQ

1. Orders & Payments

Q: How can I place an order?

A: Simply browse our collection, select the item and size you’d like, and add it to your cart. Proceed to checkout and follow the instructions to complete your purchase.

Q: What payment methods do you accept?

A: We accept the following payment options:

• Cash on delivery (COD)

• Credit/Debit Cards (Visa, MasterCard)

• Apple Pay

• Bank Transfers

• Buy Now, Pay Later options like Tabby and Tamara

 

2. Shipping & Delivery

Q: Where do you deliver?

A: We deliver across the UAE and internationally. Delivery times may vary depending on your location.

Q: How long does delivery take?

A: For UAE orders, delivery typically is within 1 day. International orders may take 3-10 days.

Q: How much does shipping cost?

A: Free shipping is available for orders over UAE.

(Shipping fees are calculated based on your orders volume and weight for international orders.)

 

3. Returns & Exchanges

Q: What is your return policy?

A: We accept returns within 3 days of delivery, provided the item is unused, in its original packaging, and with all tags attached.

Q: How do I initiate a return?

A: Contact our support team in Whatsapp with your order details, and we’ll guide you through the process.

Q: Can I exchange an item?

A: Yes, exchanges are possible within 3 days of delivery. Please note that provided the item is unused, in its original packaging, and with all tags attached.

 

4. Product Information

Q: How about the quality?

Quality is VIP✨

Which means the item’s quality is 100% same as the original in every small detail such as:

•Material

•leather

•Hardware color

•Size

•packaging 🎁